2025 Access Services Conference
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Access Services Staffing | Access ServicesStaffing | Artificial Intelligence | Assessment | Circulation | Collaboration | Course Reserves | Customer Service | Electronic Resources | Equity and Inclusion | Experiential Learning | Future of Academic Libraries | Innovation | Interlibrary Loan | Leadership | Library Education | Marketing | Organizational Change | Outreach | Patron Service | Process Improvement | Project Management | Public Service | Resource Sharing | Security | Space Management | Stacks Management | Staff Training | Staffing | Student Success | Student Worker Management | Technology | Wellness
Sessions Tagged: Process Improvement
Transforming Course Reserves: Telling the Story of Staff Innovation Through Data and Error Tracking
Date/Time: 11/20/25 – 1:45 PM to 2:45 PM
Abstract: This presentation highlights how Stanford University's Green Library improved its course reserves through innovative tracking, standardized workflows, and effective faculty communication. Attendees will learn strategies for comprehensive documentation, processing templates, and communication channels. Data collection revealed patterns that led to service improvements, turning routine services into a story of staff innovation and excellence.