2025 Access Services Conference
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Access Services Staffing | Access ServicesStaffing | Artificial Intelligence | Assessment | Circulation | Collaboration | Course Reserves | Customer Service | Electronic Resources | Equity and Inclusion | Experiential Learning | Future of Academic Libraries | Innovation | Interlibrary Loan | Leadership | Library Education | Marketing | Organizational Change | Outreach | Patron Service | Process Improvement | Project Management | Public Service | Resource Sharing | Security | Space Management | Stacks Management | Staff Training | Staffing | Student Success | Student Worker Management | Technology | Wellness
Sessions Tagged: Customer Service
Elevating the Experience: Blending Traditional and Modern Customer Service Strategies for Library Employees
Date/Time: 11/19/25 – 11:00 AM to 11:45 AM
Abstract: Customer service in libraries is evolving. As front-line staff navigate complex patron needs, emotional labor, and shifting expectations, old rules alone aren't enough. This presentation explores blending traditional principles with modern, people-centered strategies to empower employees and elevate the patron experience. Attendees will gain tools for managing challenges like burnout, learn to create a personal or team customer service philosophy, and leave with practical, affirming strategies to support both patrons and staff.