Date/Time: 11/20/25 – 12:45 PM to 1:30 PM
Abstract: Reaching patrons requires a mix of traditional and modern outreach strategies. This session discusses using print, social media, video, data, and AI to promote library services, as well as building personal relationships and relatable content for diverse patron engagement.
Date/Time: 11/19/25 – 3:00 PM to 3:45 PM
Abstract: This presentation explores how AI-powered Copilot Agents help library staff quickly access procedural information, reducing the learning curve for new employees and ensuring consistent communication. The session covers AI agent development, deployment, and real-world impact, offering a roadmap for libraries interested in AI integration.