2025 Access Services Conference

Can Anyone Cover My Shift? Lessons from Implementing a Location Agnostic Public Services Staffing Model

Presentation Type: Presentation (45 minutes)

Presenters: Maeve Nagel-Frazel, Rocco Labriola

Abstract: When our institution resumed in-person services post-pandemic, staff shortages required reimagining our public services staffing model. After experimenting, we implemented a sustainable, adaptable model including a float pool, a Public Services Guild, and work-from-home support. This session covers the transition, lessons learned, and how other institutions can adapt similar improvements.

Keywords: Public Service, Circulation, Student Worker Management

Session Date: 11/19/25

Start Time: 3:00 pm

End Time: 3:45 pm

Location: GLC-235

Format: In Person Presenter

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