Meet conference presenters, explore their bios, and view linked session details.
Bio coming soon.
Thursday • November 19 • 1:45 pm – 2:45 pm
GLC-2nd Floor — Room 236
This presentation traces my journey from student to staff at the University of Texas at Arlington through the lens of Course Reserves. As a...
Bio coming soon.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
Improve your Library Management System implementation process with these ten tips! Implementation of library systems is often thought of as specifically in the wheelhouse...
she/her
Alicia has been the Head of Access Services Librarian at SUNY Brockport in Brockport, NY since 2024. She manages a team of six staff members working in Circulation and Interlibrary Loan.
Wednesday • November 18 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 222
In addition to outside-of-work demands, library staff encounter a variety of situations every day that require emotional labor: In one library, an employee may...
she/her
I have been with the Dartmouth Libraries for 10 plus years. Since 2017 I have been managing a continuously changing portfolio of front facing student employees in the Baker-Berry Library. My mission has always been to create a positive work environment for my student employees by holding them accountable to clear expectations and offering flexibility when it's appropriate.
Thursday • November 19 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 225
In Access Services, we need to write a great deal of documentation, most of which follows a formulaic structure. Our goal is always to...
She/Her
Annelise Friedman is the Library Specialist – Access Services at Nevada State University, where she serves as her library's Head of Circulation and Ex Libris Alma fulfillment expert. She oversees the Library Service Desk, Library Annex, and technology lending program, leading a team of nine student employees while developing and implementing policies and procedures that keep library services running smoothly. With over ten years of experience in academic and public libraries, she brings a holistic approach to library management, balancing systems, policy, and people to identify opportunities for improvement and make thoughtful, effective changes.
Wednesday • November 18 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 236
Most academic library access services and circulation departments rely heavily on student employees, yet the cultures surrounding that work often develop informally, shaped more...
she/her
Billie Cotterman is the Coordinator for Access Services at the University of Nebraska at Kearney. She obtained her BA in Latin from Florida State University, her MA in Classics from the University of Iowa, and her MA in Library Science also from the University of Iowa. Her professional interests include information and visual literacy; the library student worker experience; open access and open education resources; foreign language; and history.
Thursday • November 19 • 9:00 am – 9:45 am
GLC-2nd Floor — Room 236
Providing exceptional customer service, efficiently and effectively circulating materials, and building confidence and durable skills in student employees is the responsibility of every academic...
Bio coming soon.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
User Services staff became overwhelmed at the check-out (or circulation) desk by loaning out anatomy & physiology (A&P) models to students either prior to...
Bio coming soon.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 222
It began in June 2024 with the discovery of a virulent mold outbreak in the serials collection located in the Lower Level of a...
She/Her
Bio coming soon.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
User Services staff became overwhelmed at the check-out (or circulation) desk by loaning out anatomy & physiology (A&P) models to students either prior to...
She/Her
Catherine Paolillo is the Head of Access and Outreach Services Librarian at the University of San Diego's (USD) Copley Library. She earned her BA in visual arts from CSU Chico and a MLIS and MS Art History from the Pratt Institute. In her role as Department Head she oversees circulation, resource sharing, course reserves, day to day building operations, and the department\'s vital student assistant program. She is also responsible for the library's social media presence, organizing outreach events such as the annual Banned Books Week celebration, and supporting other library marketing efforts. In her role as a tenure-track faculty librarian Catherine serves on several library committees, is the liaison to USD's first-generation students, produces original research, and contributes to the profession through professional development and service opportunities outside of USD.
Thursday • November 19 • 9:00 am – 9:45 am
GLC-2nd Floor — Room 236
Providing exceptional customer service, efficiently and effectively circulating materials, and building confidence and durable skills in student employees is the responsibility of every academic...
Bio coming soon.
Thursday • November 19 • 9:00 am – 9:45 am
GLC-2nd Floor — Room 225
After a decades-long wait to receive state funding to renovate our aging medium-sized academic library, we began the design process to bring us up...
she/her
Christine Forbes is the Access Services and Reference Librarian at Shenandoah University. In addition to doing reference and instruction, Christine serves as the head of Access Services, which includes supervising the university's interlibrary loan department.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
The frequent turnover of access services positions leads to a constant cycle of hiring, training, and administrative work. It can be exhausting. This presentation...
he/him
Dana is a member of the Document Delivery, Stacks, and Annex Unit | Teaching, Research and User Services Program. Focusing on Service Excellence, the Document Delivery and Stacks Management Subunit is available to help the Notre Dame community with access to library physical resources and various other services.
Dana has also created the Distribution Analysis and Navigation Algorithm framework which aids with capacity management through heat maps as well as predictive shifting estimates using python scripts.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
Improve your Library Management System implementation process with these ten tips! Implementation of library systems is often thought of as specifically in the wheelhouse...
Her/She
Debra Loguda Summers is the Manager for 3D Print Services and Public Services at the A.T. Still Memorial Library, A.T. Still University of Health Sciences (ATSU), where she has led additive manufacturing and library initiatives since 2016. Leveraging a deep background in material history from her previous 15-year tenure as Curator for the Museum of Osteopathic Medicine, she bridges historical and current anatomical collections with cutting-edge 3D technology.
3D Printing & Technical Expertise
Certifications: EDU Stratasys Additive Manufacturing, Level I; specialized credentials in Consumer Health II and Disaster Information II.
Patents & Publications: Holds a patent for innovative 3D ballistic gel training models and co-authored a chapter on healthcare innovation in Jennifer Herron’s book 3D Printing in Hospitals.
Rapid Response Manufacturing: Led a cross-institutional team during COVID-19 to design and produce reusable 3D-printed face shields and masks for healthcare workers, first responders, and university staff.
Leadership & Community Engagement
Grant Acquisition: Secured critical grants—including collaborative IMLS funding—to expand ATSU\'s anatomical model collection and advance 3D prototyping.
Knowledge Sharing: Organizes regional 3D symposiums, presents technical webinars for the faculty and students, and manages targeted community outreach to drive engagement with emerging fabrication technologies.
Thursday • November 19 • 10:00 am – 10:45 am
GLC-2nd Floor — Room 222
As academic libraries transition from quiet study spaces into active hubs of creation and innovation, Access Services units are increasingly positioned at the forefront...
she/her/hers
Bio coming soon.
Wednesday • November 18 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 222
As the cost of course materials continues to rise, academic libraries are increasingly called upon to provide innovative solutions that support affordability and student...
She/Her
Jessica C. Garner, MLIS is an Associate Professor & the Access Services Department Head at Georgia Southern University Libraries and has worked in Public and Academic libraries for over 20 years. Jessica has been involved with Children’s Services, Collection Development, Cataloging, and Interlibrary Loan, first as a Public Librarian at Live Oak Public Libraries and then at Georgia Southern University. Her scholarship interests include leadership, Appreciative Inquiry, intellectual freedom, and frontline patron services.
Wednesday • November 18 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 225
In this presentation, we will share our article titled Interventions for Reducing, Preventing, or Overcoming Librarian Burnout: A Scoping Review published in the journal...
Wednesday • November 18 • 3:00 pm – 3:45 pm
GLC-2nd Floor — Room 236
When the Georgia Southern Libraries established the Emergency, Disaster Preparedness, & Sustainability Committee, its foundational charge was the development of a comprehensive Continuity of...
Bio coming soon.
Thursday • November 19 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 236
Most access services models are built around something we often take for granted: a library that stays in one place. This session looks at...
he/him/his
Bio coming soon.
Thursday • November 19 • 1:45 pm – 2:45 pm
GLC-2nd Floor — Room 236
Butler University Libraries had a social media problem. Our posts weren’t engaging our students, our staff was stretched too thin to put the time...
Bio coming soon.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 222
It began in June 2024 with the discovery of a virulent mold outbreak in the serials collection located in the Lower Level of a...
Keynote speaker In person
The collective care leader for library workers, workplaces, and organizations, <span class="il">Kaetrena</span> Davis Kendrick earned her M.S.L.S. from the historic Clark Atlanta University School of Library and Information Studies. Her award-winning research on low-morale experiences in libraries is recognized as groundbreaking and validating for library employees at all levels. In her daily and long-term work, Kendrick has transformed library programs, services, and culture via creativity, leadership, and advocacy. A practitioner of Critical Hope, Kendrick is committed to centering well-being, creativity, possibility, and empathy in the workplace, and promoting career clarity and rejuvenation to workers. In 2019, Kendrick was named the Association of College and Research Libraries’ Academic/Research Librarian of the Year, and she is the 2024-2025 Follett Chair with the Dominican University School of Information Studies. Her latest co-edited book, <i>Catalyzing Critical Hope in Academic Libraries: Narratives of Challenge and Change</i>, is forthcoming from ACRL.
Wednesday • November 18 • 9:30 am – 10:45 am
GLC-2nd Floor — Room 236
she/her
Kate is a graduate of the University of Missouri where she studied Fisheries and Wildlife Sciences. After working in zookeeping and animal health, she joined the library staff at DePauw University in 2024. Kate helps manage the ~20 student workers the library employs, along with handling purchase requests and other Access Services duties. When not at the library, she enjoys crocheting, birding, and reading. Her genre of choice is popular science, specifically biology and natural history.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 225
Are your student workers wearing Meta glasses? A patron’s right to privacy is a core value within the library profession. However, the rapid advancement...
Bio coming soon.
Wednesday • November 18 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 236
A group of students is talking loudly in a designated silent study area. A staff member approaches, explains the policy, and asks them to...
Bio coming soon.
Thursday • November 19 • 1:45 pm – 2:45 pm
GLC-2nd Floor — Room 236
After a tough year that included losing one of our valued library colleagues, we had an idea---what if, to help raise morale, we added...
Bio coming soon.
Thursday • November 19 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 236
Academic libraries are increasingly being asked to do more than support research and instruction. They are also expected to contribute to student success, community...
She/Her
Kay Coates, MILS, PGCert. is an Associate Professor & Information Studies Librarian at Georgia Southern University Libraries who has a wealth of experience working in Reference, Research and Access Services. Her scholarship supports learners across all levels of higher education and serves the broader academic community and local community through reference services, research, instruction, and digital literacy. Grounded in a culturally responsive and trauma-informed approach, her work advances information literacy, lifelong learning, and fosters informed civic engagement.
Wednesday • November 18 • 3:00 pm – 3:45 pm
GLC-2nd Floor — Room 236
When the Georgia Southern Libraries established the Emergency, Disaster Preparedness, & Sustainability Committee, its foundational charge was the development of a comprehensive Continuity of...
Bio coming soon.
Thursday • November 19 • 10:00 am – 10:45 am
GLC-2nd Floor — Room 236
There is a long-standing tension within academic libraries between librarians and library staff, which typically stems from the designation of librarians as “professionals” often...
Bio coming soon.
Wednesday • November 18 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 225
Chairs function as semiotic artifacts that communicate (and enforce) policies of access—belonging, permission, duration, visibility, care, and control—often more powerfully than signage or written...
She/Her/Hers
Kourtney Blackburn is the head of Access Services at Lavery Library, St. John Fisher University in Rochester, NY. In her role, she leads a service-riven team working in circulation, interlibrary loan, and the institutional repository. She also focuses on library safety and emergency response planning. Kourtney's past scholarship interests include library space assessment, effective strategies in resource sharing, and revising library services to be more user-friendly, equitable, and inclusive.
Wednesday • November 18 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 222
In addition to outside-of-work demands, library staff encounter a variety of situations every day that require emotional labor: In one library, an employee may...
they/them
Laurel Tilton (they/them) is a 2018 graduate of DePauw, and majored in anthropology where they focused on the creation and maintenance of digital cultures. During their time at DePauw, they were a Media Fellow and an ITAP associate. Their technical specialties include videography and podcasting. Besides acting as Assistant Director, Laurel also oversees the Community Technology Engagement Program, where students have the opportunity to engage with Putnam County residents to increase digital literacy. Laurel is passionate about accessibility and inclusivity. They hail from a small rescue farm in Hamilton, Ohio.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 225
Are your student workers wearing Meta glasses? A patron’s right to privacy is a core value within the library profession. However, the rapid advancement...
Leslie Golamb is a Liaison Librarian and oversees 3D printing, research support, and data management services at the A.T. Still Memorial Library, A.T. Still University of Health Sciences (ATSU), a role she has held since 2020. She previously worked in other academic and public libraries fostering educational growth, enhancing library services, developing impactful library programs, and achieving significant advancements in information literacy and research services.
Leslie holds Level 2 Specializations in Systematic Review Services and in Data Services from the Medical Library Association. She is also a provisional-level member of the Academy of Health Information Professionals (AHIP). Her professional contributions include several poster sessions at both the Medical Library Association (MLA) Annual Meeting and the Electronic Resource & Libraries (ER& L) Annual Meeting. Leslie has assisted many researchers with Data Management plans and a range of reviews, from literature to systematic. She has also been asked by her Occupational Therapy Dean to teach their evidence-based practice course to the master students. Most recently, Leslie has taken the expansion of the 3D printing services and has been working closely with her library team to market makerspace initiatives and engage their community through social media.
Thursday • November 19 • 10:00 am – 10:45 am
GLC-2nd Floor — Room 222
As academic libraries transition from quiet study spaces into active hubs of creation and innovation, Access Services units are increasingly positioned at the forefront...
Bio coming soon.
Wednesday • November 18 • 3:00 pm – 3:45 pm
GLC-2nd Floor — Room 236
When the Georgia Southern Libraries established the Emergency, Disaster Preparedness, & Sustainability Committee, its foundational charge was the development of a comprehensive Continuity of...
she/her
Madison Carnes holds a B.A. in English (creative writing) and a MLIS in Archival Management. She previously worked in a public library before transitioning to an academic setting, where she is now the Access Services Manager at DePauw University. While Madison manages a variety of tasks related to daily operations and patron services, she is also responsible for hiring, training, and supervising 20 student workers. When she is not working, she enjoys spending time reading, writing, and gardening.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 225
Are your student workers wearing Meta glasses? A patron’s right to privacy is a core value within the library profession. However, the rapid advancement...
he/him
Martin Patrick is the Head of Technical Services at the Georgia Tech Library, where he leads a team focuses on student affordability and digital accessibility, with staff and librarians working in the areas of acquisitions, cataloging, e-resources, interlibrary loan, course reserves, and digital accessibility.
Wednesday • November 18 • 3:00 pm – 3:45 pm
GLC-2nd Floor — Room 225
After implementing Rapido, interlibrary loan activity grew substantially creating impacts on staff, staff training, and staff time. It also revealed substantial impacts on student...
she/her
Mary Carmen Nyce is the Head of Access Services at the University at Albany Libraries, where she oversees circulation, resource sharing, course reserves, user services, and a large student workforce across multiple library locations. With a passion for creating welcoming and effective library environments, her work focuses on the intersection of access, organizational culture, and staff development.
Mary is particularly interested in building strong workplace relationships and fostering a community of care within libraries. Her recent work explores the concept of relational infrastructure and the role that care, communication, community, and stewardship play in creating resilient and engaged library teams. She has presented on these topics at regional and national conferences and is an active contributor to professional organizations within the library field.
Before returning to librarianship, Mary worked as a dialysis technician. Following a life-changing stroke and recovery journey, she developed a renewed appreciation for the power of support systems, empathy, and human connection. These experiences continue to inform her leadership philosophy and her commitment to helping library staff thrive both personally and professionally.
Thursday • November 19 • 1:45 pm – 2:45 pm
GLC-2nd Floor — Room 236
Returning to leadership after a life‑altering health crisis forced a fundamental shift in how I understood supervision, capacity, and resilience. In this lightning talk,...
she/her
Megan Del Mar is the Senior Librarian and Head of Access & Delivery Services at the Eugene McDermott Library at The University of Texas at Dallas. She oversees a broad portfolio of public-facing services, including circulation, access control, study spaces, technology and equipment lending, campus delivery, and frontline service operations. Her professional interests include access services, library security and safety, policy development, staff training, and creating transparent, patron-centered approaches to library operations. Megan holds an MLS from the University of North Texas and is active in professional service through ACRL.
Wednesday • November 18 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 236
A group of students is talking loudly in a designated silent study area. A staff member approaches, explains the policy, and asks them to...
Bio coming soon.
Wednesday • November 18 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 225
In this presentation, we will share our article titled Interventions for Reducing, Preventing, or Overcoming Librarian Burnout: A Scoping Review published in the journal...
Bio coming soon.
Wednesday • November 18 • 3:00 pm – 3:45 pm
GLC-2nd Floor — Room 222
What happens when student employee training feels more like a game than a checklist? This session explores creative, game-based approaches to training and task...
Bio coming soon.
Thursday • November 19 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 236
Academic libraries are increasingly being asked to do more than support research and instruction. They are also expected to contribute to student success, community...
Bio coming soon.
Thursday • November 19 • 11:00 am – 11:45 am
GLC-2nd Floor — Room 222
The oversight, management and ____ of building operation is the piece of the library work that many are ill prepared for. The intricacies of...
she/her/hers
Qinghua Xu is Associate Director for Access Services and STEM Librarian at NYU Shanghai, where she supports STEM research and instruction while overseeing circulation, course reserves, resource sharing, library spaces, and other access services. She has over 20 years of experience in academic and corporate libraries, with expertise spanning access services, electronic resources, library systems, technical services, collection development, and user services. Prior to joining NYU Shanghai, she served as a Research Information Scientist at AbbVie, overseeing enterprise library systems serving more than 25,000 users worldwide. She holds a Master’s degree in Library and Information Science from Syracuse University and a Master’s degree in History from Zhejiang University.
Wednesday • November 18 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 222
As the cost of course materials continues to rise, academic libraries are increasingly called upon to provide innovative solutions that support affordability and student...
Bio coming soon.
Thursday • November 19 • 9:00 am – 9:45 am
GLC-2nd Floor — Room 222
As academic library collections continue to shift from print to digital, traditional interlibrary loan (ILL) models do not fully support the current landscape. Consortial...
He / Him / His
Rob began his library career as a student employee in the Circulation Department at the University of North Carolina, and has been Access Services Librarian at Miami University (Ohio) for the past 15 years. He has presented at the Access Services Conference, American Library Association, Association of College & Research Libraries Biennial Conference, Back in Circulation, Brick and Click Annual Symposium, Computers in Libraries, CORE Forum, HighEdWeb, Northwest ILL,
Thursday • November 19 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 222
When thinking of work with employees, we often think of beginnings: hiring, onboarding and developing employees. We think less often about endings. This is...
Bio coming soon.
Thursday • November 19 • 10:00 am – 10:45 am
GLC-2nd Floor — Room 236
There is a long-standing tension within academic libraries between librarians and library staff, which typically stems from the designation of librarians as “professionals” often...
Bio coming soon.
Thursday • November 19 • 10:00 am – 10:45 am
GLC-2nd Floor — Room 236
There is a long-standing tension within academic libraries between librarians and library staff, which typically stems from the designation of librarians as “professionals” often...
Bio coming soon.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
Access Services is often framed simply as an entry point in librarianship, but what if it’s actually a critical foundation for work across the...
Bio coming soon.
Thursday • November 19 • 12:45 pm – 1:30 pm
GLC-2nd Floor — Room 225
A misshelved book. LIS migration with no record cleanup. Incorrect call number labels. These are stacks crimes that Tisch Library has faced for years....
she/her
Shayla Harrington is an Access Services Manager at Cornell University Library, where she has worked for more than a decade in roles ranging from Late Night Assistant and Reference Assistant to managing a busy public services operation and team of eight staff. Her varied experience has given her a broad perspective on both frontline library services and the challenges of managing them. Her work focuses on finding practical, sustainable ways to improve services for library users and staff, with particular interest in data-informed decision making, staffing and management, workflow improvement, and organizational change. Shayla serves on Cornell University Library’s Access Services Leadership Team and has contributed to library-wide initiatives including the Organizational Excellence Task Force. By identifying core priorities and evaluating what can be streamlined or let go, she works to better align limited resources with the library’s mission. Outside of the library, she enjoys paddling around New York’s Finger Lakes.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 236
Facing significant and ongoing budget reductions, academic libraries are increasingly asked to do more with less – and sometimes, less again. This session presents...
she/he
Tarmaria Davis, Course Reserves Coordinator, and Alvin Blount, Learning & Engagement Librarian, represent Georgia State University’s Clarkston Campus Library. Together, they leverage over two decades of combined experience across public and higher education libraries to foster inclusive, barrier-free access services for diverse student populations. They are excited to present at ASIC to share practical strategies for building welcoming library environments that support student retention and success.
Thursday • November 19 • 10:00 am – 10:45 am
GLC-2nd Floor — Room 225
No GPS, No Textbook: A Road Trip Through Course Reserves and Access Equity tells the story of how course reserves at the GSU Clarkston...
He, him, his
Terry W. Brandsma is the Systems Librarian & Associate Professor at the UNC Greensboro University Libraries. He is a graduate of the United States Coast Guard Academy and received his MLIS from Long Island University. His work in public, special, and academic libraries has concentrated on emerging technologies, usability, library systems, and discovery platforms.
Thursday • November 19 • 9:00 am – 9:45 am
GLC-2nd Floor — Room 225
After a decades-long wait to receive state funding to renovate our aging medium-sized academic library, we began the design process to bring us up...
Bio coming soon.
Wednesday • November 18 • 1:45 pm – 2:30 pm
GLC-2nd Floor — Room 236
Facing significant and ongoing budget reductions, academic libraries are increasingly asked to do more with less – and sometimes, less again. This session presents...
Bio coming soon.
Wednesday • November 18 • 4:00 pm – 5:00 pm
GLC-2nd Floor — Room 236
User Services staff became overwhelmed at the check-out (or circulation) desk by loaning out anatomy & physiology (A&P) models to students either prior to...
Bio coming soon.
Thursday • November 19 • 9:00 am – 9:45 am
GLC-2nd Floor — Room 225
After a decades-long wait to receive state funding to renovate our aging medium-sized academic library, we began the design process to bring us up...