| Copyright & Course Reserves: Into the Future |
| Campus course reserve services have come far in the last 20 years. This session will take a look at how course reserve services have (and will continue) to evolve due to influences from technology, recent litigation, academic best practices, and newly proposed laws. |
| Tucker Taylor, University of South Carolina,Carla Meyers, University of Colorado at Colorado Springs
Sarah McCleskey, University of Colorado at Colorado Springs |
| Creating a Stir: Using Gimlet Desk Statistics in your Library |
| The Access Services Department in the William Hannon Library at Loyola Marymount University currently uses “Gimlet” to record statistics on all encounters at its Public Services units. In August of 2009, the William H. Hannon Library opened and we were transformed into the “Jewel of the LMU Crown” immediately. Our physical landscape changed and the traffic through our library increased exponentially. Patron expectations were different and we needed to find a way to upgrade our Customer Services. Because of the information we are able to gather from Gimlet, a low cost, web-based tool, all the Public Services divisions (Reference, Archives and Special Collections, Circulation, Document Delivery and Media & Reserves) were able to suggest improvements for signage and patron requested items that were unavailable, such as overnight checkout of adapters and a scanner |
| Rhonda Rosen, Rose Marie Mendoza, and Cynthia Becht,Loyola Marymount University |
| Emergency Preparedness |
| Virginia Tech has faced many difficult situations over the years. The presenters have firsthand experience in confronting a variety of situations and can help others to streamline their thought processes as they work on the safety of their working environments. |
| Brenda Pratt and Angela Fields, Virginia Tech |
| Facilitating to Move Access Services Forward – Techniques for Engaging Staff |
| Join this session to learn facilitation techniques to engage your staff in Access; learn methods to get feedback from those who sit quietly in meetings, make discussions fun and productive, and discover new opportunities. |
| CJ de Jong, University of Alberta |
| Food Writing, Tarantulas and the Paperless Classroom: Yale’s iPad Experiment |
| This presentation will discuss the evolution of Yale’s iPad experiment. Presenters will discuss the history of the initiative, the unique challenges of collaboration for both IT and Access Services professionals, and lessons learned as the program has expanded and evolved from a pilot into a sustainable initiative. |
| Brad Warren and Robin Ladouceur, Yale University |
| If Not in School, Then How? Education, Training, and Career Development of Academic Access Services Librarians |
| Access services is not taught in library. How, then, do future access services practitioners learn their craft? This presentation will answer this fundamental question, report preliminary survey data that looked at the education and training needs of academic access services librarians, and discuss the implications of this research. |
| Michael Krasulski, University of the Sciences |
| ILL Assessment: It’s Really Not That Hard |
| This session will describe the assessment process undertaken at the University of Evansville to determine patron satisfaction with ILL. Overall, patrons were very satisfied but offered concrete ways to improve the ILL experience, which were then implemented. |
| Meg Atwater-Singer, University of Evansville |
| Implementing Lean Principles: An Adventure in Work Flow Design |
| First used to describe Toyota’s business practice in the late 1980s, lean has come to be applied to services as well as production. During 2012, the Access & Delivery Services Department at NCSU Libraries decided to apply lean principles to its work flow and customer service delivery. |
| Tripp Reade and Nancy Kress, North Carolina State University Libraries |
| Just Because It’s Called Access Services Doesn’t Mean They Can Access It! What Usability Testing of Library Systems Reveals About Access Services Websites. |
| At Cornell University Library (CUL) the majority of tests conducted by the CUL Usability Group focus on assessing student interaction with research-related systems (finding books in the catalog, locating articles, etc.), while few address the findability of access services information. To measure the usability of access services web content, I drew on two sources of data: chat reference transcripts and existing usability tests of CUL websites. This presentation will outline the results of my research and illustrate how users are locating and interpreting access services information. |
| Wendy Wilcox, Cornell University |
| Leading with Care |
| Learn how emotional intelligence impacts your ability to lead and manage. Participants will learn techniques that address specific areas of emotional intelligence such as self-awareness, managing your emotions, motivation, empathy and social skills. Cultivating emotional intelligence is the key to becoming an effective manager in today’s workplace. |
| Ann Wilberton, Pace University |
| Let’s Get Ready! Leading an Effective Access Services Team Through a Time of Transformation |
| It’s easy to get spooked by the projections we hear about future trends in libraries. Instead, let’s get ready! This session will provide a conceptual and practical framework of support for future-ready staff development that will help you prepare for a transformative future. |
| Michelle Batchelor, University of Washington, Bothell Campus LibraryArlene Johnson, University of Cincinnati Libraries |
| Mix, Match, Slice, and Dice : Using ILL-ish and use data to inform collection development |
| Using available statistics, learn how Millersville University Library is attempting to pull all this information together to improve ILL operations and shape PDA related activities. Data is being compiled to inform mediated purchase on demand through traditional ILL and scope patron driven acquisition / access to ebooks. |
| Krista Higham and Scott Anderson, Millersville University |
| Providing an A+ Service to Our Customers |
| Document delivery, resource sharing is a must have service for today’s academic library customers, are we meeting our users’ needs? An assessment from a US flagship academic library. |
| Zheng Ye (Lan) Yang, Texas A&M University Libraries |
| Reserve (R)Evolution: The Hows and Whys |
| The advantages and disadvantages of a unique textbook program at BMCC which has been in place for over thirty years. With a student body of over 24,000 students (mostly of non-traditional, international and lower income), the Library purchases at least one copy of each required text |
| Joy Dunkley, Borough of Manhattan Community College- CUNY |
| Reshaping Loan Policies: Unshackling Lending Services in an Academic Library |
| Changing policies can be a challenging process in a library. Rethinking lending policies to keep up with current user needs requires the involvement of staff from the circulation technicians through the university provost. This session will discuss the process Lemieux Library used to propose changes to expand privileges and the challenges along the way. |
| Judy Solberg and Brian Carey, Seattle University |
| System Migration – Lessons learned from a migration implemented in under 12 months |
| In person presentation with Powerpoint slides and paper handouts describing the “how we did it” of an ILS switchover at Emory and a discussion section for any schools who might be considering such a switchover. |
| Felicity Walsh, Emory UniversityAmy Boucher, Emory University |
| Taking Stock Pays Dividends: A Painless Inventory will Promote the Library’s Image |
| Collection development and staff time required for cataloging are major investments for any library. Conducting an inventory is a simple, cost-effective method of maximizing these investments while boosting public perception of the library. Learn how to complete an inventory using minimal equipment and training, with little disruption to the library. |
| Shannon Marie Robinson, University of the Arts |
| Training for Service |
| Customer service skills don’t always come naturally, and consistent training for many employees can be a challenge. Find out how one library communicated service standards to a large group of employees, with tips on how to create workshops and online training programs. |
| Megan McGlynn, Sanam Arab, and Stephen Griffes, University of Michigan |