2025 Access Services Conference
18-20, November, Atlanta, GA
2025 Access Services Conference
Just A Few Words
About The Event
The Access Services Conference is a hybrid event with opportunities for individuals to gather information and communicate with others on topics related to Access Services in person or virtually. Brought to you by Access Services in Libraries, Inc.
The Access Services Conference is an opportunity for individuals working in all areas of Access Services in libraries to gather information and communicate with other professionals about Circulation, Reserves, Interlibrary Loan, Student Worker Management, Security, Stacks Maintenance, and other topics of interest.
Where
Georgia Tech Global Learning Center
When
18-20 November, 2025 Tuesday Evening to Thursday Afternoon
Registration Information
Our registration system is connected to membership this year. Anyone can have an account. We have a free “Community Member” option. Registering will require logging into your already established account, or creating a new one.
–All attendees, regardless of registration type, will receive access to the virtual livestream AND recordings.–
!!Important!! Conference recordings will not be available immediately following the event. The videos require editing and this is a volunteer organization. The recordings are usually available some time in December.
Administrators: Due to the limitations of the registration system, we do not have the ability to purchase multiple onsite registrations. Each registration will be linked to the individual member account and they will be required to log in to register. Attendees can choose the “pay by check” option, and an itemized invoice for aggregated payment can be requested by contacting karenglover@accessservicesinlibraries.org
w9 is available upon request.
Registration Dates:
Early Registration: July 15, 2025 – August 16, 2025
Regular Registration: August 17 – September 27, 2025
Virtual Registration: July 15, 2025 – November 1, 2025
Refund Policy: Full refunds, minus a $25 processing fee, can be requested on or before October 15, 2025. Onsite registrants receive the full virtual conference access, so if you miss the refund deadline, you can still enjoy the virtual conference. Refunds should be requested to : karenglover@accessservicesinlibraries.org
Onsite Attendance Registration
Registration for onsite attendance includes: a welcome reception, 2 full days of programming; Food and Beverage Breaks; Lunch provided Wednesday and Thursday; Networking Opportunities; Access to livestream and recorded sessions.
EARLY REGISTRATION JULY 15 - AUGUST 16
| Registration Type | Description | Register |
|---|---|---|
| Early Registration |
Standard early registration for all attendees. Price: $325 Register early and save your spot at the conference! |
Register |
| Committee Early Registration |
For 2025 active committee members only. Price: $225 If you are serving on a conference committee in 2025, you are eligible for this special rate. |
Register |
| Presenter Early Registration |
For 2025 accepted presenters only. Price: $300 If you have received an official acceptance as a presenter for the 2025 conference, you may use this registration option. |
Register |
Virtual Registration
Virtual attendees: You will need to log into your account to access the Virtual Conference. We livestream and record ALL sessions.
Group virtual attendees: When registering for a group, you will only register one primary person. That individual will be responsible for sharing the “seats” given at registration. As the Primary Registrant, you will need to go into your account and designate the members of your group (emails). Individuals will be able to access the virtual conference when logged into their account. Direct access to the livestream will be shared with the primary registrant a week before the event. You do not need that information if you log into your account.
Virtual Access: Attendees will receive notifications with access information a week before the event. The Virtual site will be accessible when logged into your account. The information emailed is not required to access the virtual conference. Registrants will be able to access when logged into their account.
VIRTUAL REGISTRATION JULY 15 - NOVEMBER 1
| Registration Type | Description | Register |
|---|---|---|
| Virtual Registration (Individual) |
For a single virtual attendee. Price: $250 Access all conference sessions remotely as an individual participant. |
Register |
| Virtual Group Registration (3–15) |
For groups of 3 to 15 virtual attendees. Price: $750 Share access with your team and save on group rates! |
Register |
| Virtual Group Registration (16–50) |
For groups of 16 to 50 virtual attendees. Price: $1,500 Perfect for larger institutions or organizations. |
Register |
| Virtual Group Registration (51–100) |
For groups of 51 to 100 virtual attendees. Price: $3,000 Register your whole library or consortia for a single group rate! |
Register |
| Virtual Group Registration (101-200) |
For groups of 101 to 200 virtual attendees. Price: $4,500 Register your whole library or consortia for a single group rate! |
Register |
Georgia Tech Hotel
800 Spring Street, NW
Atlanta, GA 30308
(404) 347 – 9440
Room Rate: $249/Night, King/Queen
Booking Deadline: 10/17/2025
Arrival: November 18, 2025
Departure: November 20, 2025
Home2Suites
975 West Peachtree
Atlanta, GA 30309
(404) 876 – 5003
Room Rate: $169/Night, King Studio
Group Code: ACC
Arrival: November 18, 2025
Departure: November 20, 2025
Travel Recommendations
Hotels in the Midtown, Atlanta area can be very pricey, especially those in walking distance to the Georgia Tech Global Learning Center. We recommend you select a hotel that is in your price range or use alternate options like VRBO and AirB&B. Please use caution and research the locations before making a selection. Some areas of Atlanta are nicer than others and we want our attendees in the safest possible situations. Atlanta has public transportation but a very limited schedule and availability. If you are out of walking distance, you will likely need to taxi, Uber, Lift, etc. You can use google maps to look for hotels near the Global Learning Center, or in Midtown, Atlanta for more options.
If you fly into the Hartsfield-Jackson Atlanta International Airport, you can take the MARTA train North Line directly to the Midtown Station. Home2Suites is right next to the Midtown Station and the Georgia Tech Hotel is a few blocks down the road. The MARTA train is accessible from inside the airport, just follow the signs. The Regular Fare is currently $2.50, one-way. MARTA is a great way to save money on travel.
Georgia Tech Global Learning Center
84 5th st NW – Atlanta, GA 30332
All sessions are held on the 2nd floor of the Global Learning Center in rooms 236, 222, and 235.
The Global Learning Center and the Georgia Tech Hotel are two different facilities.
A Few Words
About The Event Organizer
Access Services in Libraries, Inc. is a 501c3 non profit organization dedicated to providing educational opportunities to workers in the librarianship field of access services. Our focus is on building community, fostering professional growth, and delivering conference services.
For more than 15 years, the Access Services Conference serves as the primary source of information sharing, networking, and scholarly advancements for access services professionals.
Delivering Conference Services – Fostering Professional Growth – Building Community
Thank you to
Our Great Sponsors
These Are
Rose Graf
Organization: Coastal Carolina University
Title: Access Services Equipment Lending Coordinator
Michael Justin Ellis
Organization: Georgia Tech Library
Title: Digital Learning and Instruction Librarian
Hali Black
Organization: Mississippi Gulf Coast Community College
Title: Assistant Dean of Learning Resources
Kathy Nguyen
Organization: University of Nevada, Las Vegas Libraries: Teacher Development & Resources Library
Title: Operations & Program Specialist
Kristine Shrauger
Organization: University of Central Florida
Title: Head of Document Delivery & Resource Sharing
Rocco Labriola
Organization: University of Colorado Boulder
Title: Head of Business, Earth Sciences & Map, Gemmill, and Music Branch Services
Rachel Nilavarath
Organization: New York University
Title: Head of Access, Delivery, and Resource Sharing Services
Danielle Chouinard
Organization: Athens State University
Title: Access and User Experience Librarian
C. William Gee
Organization: East Carolina University, Academic Library Services
Title: Head of Interlibrary Loan
Alisha Petersen
Organization: Wichita State University - Ablah Library
Title: Circulation Supervisor
Tisha Zelner
Organization: University of Southern Mississippi
Title: Head of Public Services and Associate Professor
Lucinda Amerman
Organization: Oregon State University: Valley Libraries and Press
Title: Student Employee and Facilities Coordinator
Catherine Paolillo
Organization: University of San Diego
Title: Head of Access & Outreach Services Librarian
Jackson Brenner-Smith
Organization: The Valley Library - Oregon State University
Title: Library Technician II
Adrianna Bennett
Organization: Carnegie Mellon University
Title: Science Library Circulation Manager
Patricia West
Organization: University of Alabama at Birmingham
Title: Assistant Dean, Public Services
Christy Shorey
Organization: George A. Smathers Libraries, University of Florida
Title: Circulation Systems Team Leader
Susie O’Connor
Organization: Gregg-Graniteville Library
Title: Access Services and Government Information Librarian
Have A Look At The
Reception at the Georgia Tech Library
Time: 7:00 pm - 8:30 pm
Location: Georgia Tech Library 7th Floor, Crosland Tower
Format: In Person
Presenters:
Keywords:
Abstract:
Breakfast Provided
Time: 8:30 am - 9:30 am
Location: 2nd Floor Break Area
Format: In Person
Presenters:
Keywords:
Abstract:
Keynote Address
Time: 9:30 am - 10:45 am
Location: GLC-236
Format: In Person Presenter
Presenters:
Keywords:
Abstract:
Elevating the Experience: Blending Traditional and Modern Customer Service Strategies for Library Employees
Time: 11:00 am - 11:45 am
Location: GLC-222
Format: In Person Presenter
Presenters: Adrianna Bennett
Keywords: Customer Service
Abstract: Customer service in libraries is evolving. As front-line staff navigate complex patron needs, emotional labor, and shifting expectations, old rules alone aren't enough. This presentation explores blending traditional principles with modern, people-centered strategies to empower employees and elevate the patron experience. Attendees will gain tools for managing challenges like burnout, learn to create a personal or team customer service philosophy, and leave with practical, affirming strategies to support both patrons and staff.
Students Hiring Students: Challenging Hierarchies and Showcasing Student Expertise
Time: 11:00 am - 11:45 am
Location: GLC-235
Format: In Person Presenter
Presenters: Jackson Brenner-Smith, Lucinda Amerman
Keywords: Student Worker Management, Equity and Inclusion, Access ServicesStaffing
Abstract: At our institution, student employees are involved in recruitment and hiring, helping to shape inclusive, equitable processes. This approach reduces hierarchy, builds student skills, and fosters engagement. Practices are grounded in social justice values and benefit both the library and the students’ future careers.
When Rightsizing Feels Wrong: Navigating Access Services Through Institutional Change
Time: 11:00 am - 11:45 am
Location: GLC-236
Format: Virtual Presenter
Presenters: Joni Addis
Keywords: Staffing, Access Services Staffing, Leadership
Abstract: This session reflects on one library’s experience with university-wide rightsizing, examining the impact on Access Services and staff. Topics include documentation, cross-training, revised policies, responsibility division, and advocacy. Attendees will learn to prepare for and mitigate the effects of future staffing cuts.
Lunch Provided
Time: 11:45 am - 12:45 pm
Location: 1st Floor Atrium
Format: In Person
Presenters:
Keywords:
Abstract:
At the Front Desk of Well-Being: How Access Services Supports Student Mental Health
Time: 12:45 pm - 1:30 pm
Location: GLC-235
Format: In Person Presenter
Presenters: Hali Black
Keywords: Public Service, Marketing, Space Management
Abstract: Libraries are reimagining their roles to support student well-being. This presentation offers practical strategies embedded in Access Services, including wellness collections, relaxation programming, staff training, and campus partnerships. Attendees will learn to position Access Services as a critical touchpoint for mental health support.
Re-envisioning the Access Services Unit: A Tale of Two Libraries
Time: 12:45 pm - 1:30 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Viki Timian, Rosemary Humphrey
Keywords: Leadership, Organizational Change, Collaboration
Abstract: Two large public research libraries underwent Access Services reorganizations in 2024, resulting in new models and names for their units. This presentation covers models considered, assessment, negotiations, and change management, showing how each library supported student success, research, and engagement.
You Don’t Have to Move Out to Move Up: How Libraries Can Cultivate Talent from Within
Time: 12:45 pm - 1:30 pm
Location: GLC-222
Format: In Person Presenter
Presenters: Raven Davis
Keywords: Leadership, Public Service
Abstract: Traditionally, staff seeking advancement had to leave their institution, but new leadership is prioritizing internal growth. This session spotlights four faculty members who moved from staff to faculty roles, and discusses how nurturing internal talent benefits libraries, builds collaboration, and meets modern challenges.
Leadership & Collaboration: The Benefits of a Student Supervisors Working Group
Time: 1:45 pm - 2:30 pm
Location: GLC-235
Format: In Person Presenter
Presenters: Chelsea Graham
Keywords: Student Worker Management, Leadership
Abstract: At our institution, over seventy student workers span four campus libraries. A collaborative group of student supervisors streamlines training, expectations, communication, and projects. The working group enables cross-training, equitable opportunities, and a unified, supportive environment for student workers across campus.
Stacks on Track: Turning Routine Tasks into Rewarding Wins
Time: 1:45 pm - 2:30 pm
Location: GLC-222
Format: In Person Presenter
Presenters: Susie O'Connor
Keywords: Stacks Management, Student Worker Management, Leadership
Abstract: Maintaining organized stacks is challenging. Our department used gamification, peer mentoring, and data tracking to motivate student employees for shelf-reading and other tasks. The session shares collaboration, training, progress review, and ways to celebrate student contributions. Attendees receive a customizable shelf-reading toolkit.
Then and Now: Tracking Two Decades of MLIS Student Motivations and the Future of Access Services
Time: 1:45 pm - 2:30 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Tiffany Pardue
Keywords: Public Service, Library Education, Future of Academic Libraries
Abstract: This presentation compares findings from a 2006 survey of MLIS students to a new 2025 follow-up. It explores how motivations, career outlooks, and professional values have shifted, offering insights for recruitment and support of new access services professionals amid a changing landscape.
Can Anyone Cover My Shift? Lessons from Implementing a Location Agnostic Public Services Staffing Model
Time: 3:00 pm - 3:45 pm
Location: GLC-235
Format: In Person Presenter
Presenters: Rocco Labriola
Keywords: Public Service, Circulation, Student Worker Management
Abstract: When our institution resumed in-person services post-pandemic, staff shortages required reimagining our public services staffing model. After experimenting, we implemented a sustainable, adaptable model including a float pool, a Public Services Guild, and work-from-home support. This session covers the transition, lessons learned, and how other institutions can adapt similar improvements.
Affordable Access: Leveraging Library Resources to Reduce Course Material Costs
Time: 3:00 pm - 3:45 pm
Location: GLC-222
Format: In Person Presenter
Presenters: Rachel Pisciotta
Keywords: Course Reserves, Electronic Resources, Technology
Abstract: A collaborative initiative between the library, Provost’s Office, and bookstore aims to reduce students' course material costs. By matching bookstore lists to library holdings and proactively providing alternatives, the program promotes OER adoption and data-driven resource sharing to support affordability.
The Rules are in the AI: Georgia Tech’s Journey with CoPilot Studio
Time: 3:00 pm - 3:45 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Shandra Jones
Keywords: Artificial Intelligence, Staff Training, Innovation
Abstract: This presentation explores how AI-powered Copilot Agents help library staff quickly access procedural information, reducing the learning curve for new employees and ensuring consistent communication. The session covers AI agent development, deployment, and real-world impact, offering a roadmap for libraries interested in AI integration.
Beyond the Desk: Incorporating Experiential Learning into Student Worker Management
Time: 4:00 pm - 5:00 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Tucker Constable, Danielle Chouinard
Keywords: Student Worker Management, Experiential Learning
Abstract: Student workers are vital to access services, but their potential often goes untapped. Our program guides students through individual projects related to their interests, building transferable skills and providing value to the library. This lightning talk shares our approach, mentorship strategies, and the benefits of experiential learning.
Next-Level Library: Revitalizing Our Access Services Student Assistant Program
Time: 4:00 pm - 5:00 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Catherine Paolillo
Keywords: Student Worker Management, Leadership
Abstract: A change in leadership and a large graduating class provided an opportunity to enhance our Student Assistant program. This lightning talk covers evaluation, design, implementation, and professional development, with a focus on universal design principles and recognition practices. Attendees learn practical steps to revitalize student programs.
Learning a New Way to Train – Engaging Neurodiverse Student Employees
Time: 4:00 pm - 5:00 pm
Location: GLC-236
Format: Virtual Presenter
Presenters: Alisha Petersen
Keywords: Student Worker Management, Equity and Inclusion, Staff Training
Abstract: Traditional training methods do not suit all student workers. This presentation shares a creative, game-based library training toolkit developed to support neurodivergent students, including those with ADHD and autism. Attendees will learn about pedagogical principles and practical examples to create inclusive, effective training programs.
Overcoming Obstacles: How Supervisors can Reduce Student Worker Frustrations Caused by a Demanding Workload
Time: 4:00 pm - 5:00 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Kathy Nguyen
Keywords: Student Worker Management, Leadership
Abstract: Student workers often get conflicting instructions and an overwhelming number of tasks. This session outlines how one library improved communication and streamlined task assignment, drastically improving student worker morale and efficiency.
You Tell Me – Rethinking Student Employee Evaluation
Time: 9:00 am - 9:45 am
Location: GLC-235
Format: In Person Presenter
Presenters: Jesse Bethany
Keywords: Leadership, Student Worker Management, Student Success
Abstract: Writing student employee evaluations is valuable but time-consuming. This presentation explores shifting the bulk of evaluations to student self-reflection during guided discussions. While there are some challenges, this approach has built community and made evaluations a positive, central part of student development.
First Day Access: Maximizing Resources, Minimizing Costs, Supporting 1st Day Access
Time: 9:00 am - 9:45 am
Location: GLC-222
Format: In Person Presenter
Presenters: Micki Behounek
Keywords: Course Reserves, Circulation
Abstract: This session highlights a library-bookstore initiative ensuring students have required course materials on the first day. Leveraging eReserves, eBooks, OER, and automated workflows, the program reduces costs and supports academic freedom. Attendees will learn about cross-department collaboration, data-driven advocacy, and optimizing resource access.
Golden Years, Open Stacks: Unlocking Library Access for Retired Scholars
Time: 9:00 am - 9:45 am
Location: GLC-236
Format: In Person Presenter
Presenters: Christy Shorey
Keywords: Public Service, Interlibrary Loan, Electronic Resources
Abstract: A unique partnership gives retired community residents library access equal to faculty, including borrowing, ILL, and e-resources. This case study covers adapting access services for non-traditional users, cross-departmental collaboration, and strategies to resolve access challenges, demonstrating innovation and service equity.
Stacks Maintenance Strikes Back
Time: 10:00 am - 10:45 am
Location: GLC-236
Format: In Person Presenter
Presenters: Tiffany Raymond
Keywords: Stacks Management, Space Management
Abstract: A facilities issue forced closure of one library, triggering a multi-building stacks management project involving materials movement, shifting, and a full inventory. This session shares strategies for departmental relationships, managing unexpected challenges, necessary tools, and maintaining morale during ongoing projects.
Pulling Together: A Case Study in Access Services Restructuring
Time: 10:00 am - 10:45 am
Location: GLC-235
Format: In Person Presenter
Presenters: Whitney Hilley
Keywords: Leadership, Stacks Management, Organizational Change
Abstract: In 2023, a large land-grant university library merged Stack Management and high-density storage teams, streamlining material pulling, ingestion, and retrieval. This session shares the restructuring process, change management strategies, and how to foster staff engagement and build a stronger team.
Everything Has Changed: A Holistic Approach to Evaluating Future Resource Sharing Platforms
Time: 10:00 am - 10:45 am
Location: GLC-222
Format: In Person Presenter
Presenters: Loftan Hooker
Keywords: Interlibrary Loan, Resource Sharing
Abstract: A work group investigating Alma for document delivery led to a wider exploration of resource sharing platforms. This session shares the holistic evaluation process, change management, and encourages others to rethink their procedures and user experiences in resource sharing.
**Cancelled**Stacks on Stacks
Time: 11:00 am - 11:45 am
Format: Cancelled
Presenters: Steve Brooks
Keywords: Stacks Management, Space Management, Security
Abstract: This panel discusses maintaining the general collections stacks at the world’s largest library. With about 200,000 new books a year and 23 million items total, stack maintenance is a major undertaking. Speakers offer a behind-the-scenes look at the logistics and scale of managing these vast collections.
Beyond the Checkout: the Impact of Equipment Lending on Student Success
Time: 11:00 am - 11:45 am
Location: GLC-222
Format: In Person Presenter
Presenters: Jennifer Hughes
Keywords: Student Success, Technology, Assessment
Abstract: Our equipment lending program grew from a small in-house service to a major operation with over 400 laptops and 500 calculators. Multi-year analysis shows a positive impact on GPA and retention, especially for students who use these resources. The session covers data collection, budgeting, marketing, and decision making.
Access Services in Focus: Bridging Perspectives to Tackle Shared Challenges
Time: 11:00 am - 11:45 am
Location: GLC-235
Format: In Person Presenter
Presenters: Kristine Shrauger
Keywords: Resource Sharing, Course Reserves
Abstract: Access Services departments are the backbone of academic libraries, facing challenges like budget cuts, staff shortages, and tech demands. This session compares experiences at a State College and a Public University, exploring creative solutions and collaboration to meet evolving demands.
Lunch Provided
Time: 11:45 am - 12:45 pm
Location: 1st Floor Atrium
Format: In Person
Presenters:
Keywords:
Abstract:
Library of Things in an Academic Library
Time: 12:45 pm - 1:30 pm
Location: GLC-222
Format: In Person Presenter
Presenters: Sara Trott, Stefanie Hood
Keywords: Circulation, Marketing, Technology
Abstract: Our library's Loanable Equipment collection was reimagined as a Library of Things, focused on the needs of academic and public patrons. The session covers partnerships, funding, and promotion. Attendees can examine kits, ask questions, and leave with new ideas to expand equipment lending programs.
Crafting Recess at the Library: Expanding Wellness Through Creative Expression
Time: 12:45 pm - 1:30 pm
Location: GLC236
Format: In Person Presenter
Presenters: Kristin Snawder, Katrina Pareja
Keywords: Wellness
Abstract: To support student well-being, a crafting wellness series was launched at the second main library, offering stress relief, creative expression, and social connection. The program’s success led to its expansion. The session shares participation metrics, challenges, and strategies for implementing or expanding wellness events in libraries.
Both/And: Combining New and Old Ways for Publicity, Outreach, and Relatability
Time: 12:45 pm - 1:30 pm
Location: GLC-235
Format: In Person Presenter
Presenters: C. William Gee
Keywords: Outreach, Artificial Intelligence
Abstract: Reaching patrons requires a mix of traditional and modern outreach strategies. This session discusses using print, social media, video, data, and AI to promote library services, as well as building personal relationships and relatable content for diverse patron engagement.
Tightening “Loose Fit”: Lessons Learned from a 21st Century Library Redesign
Time: 1:45 pm - 2:45 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Randall James
Keywords: Circulation, Space Management, Assessment
Abstract: Academic libraries have undergone extensive redesign. This session highlights lessons learned as contemporary designs meet real-world patron use. Attendees will gain insight into assessment after redesign, collaboration techniques for space planning, and adapting service spaces to actual needs.
Checking In on Self-Checkout: Replacing Patron Facing Tech from Start to Finish
Time: 1:45 pm - 2:45 pm
Location: GLC-236
Format: Virtual Presenter
Presenters: John Cropp
Keywords: Patron Service, Project Management, Technology
Abstract: This lightning talk details the process of replacing self-checkout stations, from committee formation to rollout. It covers challenges, solutions, and lessons learned, offering guidance for other libraries considering similar projects.
Transforming Course Reserves: Telling the Story of Staff Innovation Through Data and Error Tracking
Time: 1:45 pm - 2:45 pm
Location: GLC-236
Format: Virtual Presenter
Presenters: Danielle Noble
Keywords: Course Reserves, Process Improvement
Abstract: This presentation highlights how Stanford University's Green Library improved its course reserves through innovative tracking, standardized workflows, and effective faculty communication. Attendees will learn strategies for comprehensive documentation, processing templates, and communication channels. Data collection revealed patterns that led to service improvements, turning routine services into a story of staff innovation and excellence.
Special Topic Panel Discussion on Student Success
Time: 3:00 pm - 4:00 pm
Location: GLC-236
Format: In Person Presenter
Presenters: Jesse Bethany, Jordan Nielsen, Jennifer Hughes, Catherine Paolillo, Nancy Garmer
Keywords: Student Success
Abstract: Panel discussion on the impact of access services on student success. Moderated by Karen Glover
Closing Session and Open Discussion
Time: 4:15 pm - 5:00 pm
Location: GLC-236
Format: In Person Presenter
Presenters: All Attendees
Keywords: Student Worker Management
Abstract: Conference closing session and open discussion. We will focus our discussion on issues of student management.