Delivering Conference Services – Providing Professional Growth – Building Community

2013 Presentation Abstracts

21st Century Access Services: On the Front Line of Academic Librarianship         

The co-editors of this new volume on access services will discuss how the idea for the volume was developed, the various topics covered and the implications for access services in academic libraries.

Michael Krasulski, University of the Sciences, Philadelphia           

Trevor A Dawes, Washington University in St. Louis

A Funny Thing Happened On The Way To Information Desk Training: What We Learned From Ref Analytics Implementation And Use           

We used the implementation of Ref Analytics as our reference statistical program at our two circulation desks to our advantage. We strengthened our student assistant training program and we used Ref Analytics as assessment tool to evaluate the services we provide.

Susan Beck, New Mexico State University Library             

Mary Covarrubias-Chavarria, New Mexico State University

Access Services Department Organization: Who are we and how can we remain relevant?        

With declining use and declining staff, how can Access Services remain relevant as libraries continue to change?  Join me to discuss results of a recent survey on the organization of Access Services and ways to resolve these issues.

Duane Wilson, Brigham Young University                                                                                            

Assessment with an iPad: Access Services and creative technology

Access Services departments hold the key to valuable library statistics, services, staff, and technology. Learn how St. John Fisher College’s Access Services department is supporting the library’s strategic goals, assessment initiatives, and value added output simply by utilizing key technologies: ILL software, iPads, Googledocs, and more.

Micquel Little, St. John Fisher College                                                                                     

Building a Better Library Experience: Redefining Access Services

The program will provide an overview of the inclusive process undertaken at Grand Valley State University to empower Access Services staff to embrace change and become active participants in the transformation of the Access Services Department from a traditional organizational structure to one that is based on efficiencies, innovation and collaboration. We will also share our initial experience using the “service blueprinting” philosophy and technique for designing and assessing services from the user’s point of view to build a better library experience for our users.

Juan Carlos Rodriguez, Grand Valley State University     

Brian Merry, Grand Valley State University

Closing the digital knowledge gap in Access Services Staff

The event will involve a discussion regarding how to implement and train access services staff in using new technology.  Guidelines on dealing with a diverse group of employees and their varying levels of technological experience will be the main focal point of the presentation.

Amy Handfield, O’Malley Library, Manhattan College                                                                                    

Cool  Apps and Open Source Tools to Collect and Display Access Services Data
Libraries have always gathered lots of data ranging from gate counts to circulation statistics using traditional tools. However, Web 2.0 technologies enable us to study our users on a more personal, often spontaneous, level. Apps such as SUMA and Clicker can be used on tablets or smart phones to count people and what they are doing as you walk around the physical spaces in the library. Open source tools such as StatsTracker allow us to easily customize the statistics gathered at service desks. When it comes time to put it all together, Google offers several tools that combine to create an information dashboard. The dashboard provides a graphical interface that collects in one place data from other apps or from traditional library statistics to assist with data-driven reports and decision making.

Susan Thompson, California State University San Marcos            

Teresa Roudenbush, California State University San Marcos

Creating a Culture of Yes

Learn how to build good will with your constituencies using written and applied policies and practices to eliminate both real and perceived barriers to the access to and sharing of information resources and services.

Heather Jett, University of Wisconsin-La Crosse

Creating a Successful Single Service Point for Circulation and Reference in an Academic Library

This session will describe the successful implementation of a combined service desk for Circulation and Reference services at the University of North Texas Libraries.  Learn what steps were taken to ensure the transition to a single service point was made easier for staff and for patrons.

Mary Ann Venner, University of North Texas     

Bethany Hardikar, University of North Texas

Electronic Reserves: Are they worth it?

Instructors at our large state university often request electronic copies of texts rather than print, claiming that students prefer the advantages of electronic access.  With the high cost of electronic access, it is important to determine an actual return on investment for course reserves budgets. This poster describes the results of a semester-long study of patron format preferences that will be of interest to collection managers and those who work with course reserves.

Paul McDonough, University of Florida George A. Smathers Libraries     

Nicola Hill, University of Florida George A. Smathers Libraries     

From the Bulletin Board to Blackboard : Online Tools for Student Management

This session will focus on ways online tools have helped Access Services staff streamline student management, improve student performance evaluation, and facilitate communication and scheduling. Students are more invested in their work and find the library is a more accommodating place to work.

It’s making life easier for our students. (And for ourselves!)

Amanda Rudd, Lauinger Library Georgetown University               

Shane Hickey, Lauinger Library Georgetown University

Give the Patrons What They Want – Even If You Don’t Have It Yet!

KSU’s Collection Development Librarian and ILL Paraprofessional investigate and implement a robust e-book DDA (Demand Driven Acquisitions) program in conjunction with a PDA (Patron Driven Acquisitions) program to help alleviate growing interlibrary borrowing statistics.  This presentation will highlight the process implemented, estimated savings, and long term service and collection goals.

Ashley Hoffman, Kennesaw State University Horace W. Sturgis Library  

Ana Guimaraes, Kennesaw State University Horace W. Sturgis Library   

Linda Golian-Lui, Kennesaw State University Horace W. Sturgis Library

Herding Cats or Time Management Techniques for Access Services Librarians

Taking on all of the responsibilities of an Access Services Librarian is like herding cats.  The presenter, however, will be sharing survey results received of recent Access Service Conference attendees and how they manage their time more efficiently and strategies they use in the workforce.

Ray Morrison, SUNY – Oswego  

Selling the Library from Access Services Desk

University of San Diego (USD) is a changemaking campus. Access & Outreach Services are proud to be changemakers.  Come find out why changemaking is our mission and outreach is our passion. We are committed to leading access to success.

Li Fu, University of San Diego                                                                                     

The Dark Side of Being the Boss

There are conversations no one wants to have:  termination, bad evaluations, etc. Intended for anyone who supervises – from volunteers to professional staff – this program will help set the stage for success by explaining the ABCs of behavior modification and providing practical

strategies for having courageous conversations.

Heather Scalf, UT Arlington                                                                                        

The implementation of SIPX as an e-Reserve Platform

Follows the CalArts Library as it becomes one of the first institutions to implement SIPX for use as an e-Reserve platform. SIPX, developed at Stanford University, is a new web-based service designed to simplify the legal use and delivery of digital copyrighted material in higher education, including integration with MOOCs.

Lavinia Welch, California Institute of the Arts                                                                                     

Thrown to the Wolves:  Building Trust, Encouraging Independence & Creating an Unstoppable Team

Leadership isn’t always what you know, but how you successfully communicate with and advocate for your employees.  The presenter was recently appointed Head of Access Services, and will share how communication, humility, participation, advocacy and trust, helped lessen employee skepticism, allowing for realignment of services and priorities, all while building a strong team.

Kathryn Tvaruzka, McIntyre Library, University of Wisconsin-Eau Claire                                                                                

What makes Access Services Staff Happy?  A Job Satisfaction Survey

The nature of work in Access Services on a national level has been rapidly changing over the past decade.  The presenters wish to share the results of the satisfaction survey that delve into recent changes and the effects on the staff.

Charla Lancaster, Virginia Tech 

Bethany Sewell, The College of New Jersey